absolutely lost the plot over customer service wasted about 20 minutes backwards and forwards on the most stupid and time wasting telephone line. why cant I call the store direct - I bought the darned thing from this store ... yet I cannot call to get an update .. only because the lazy people did not call me .. get a real look at yourselves and get your customer service improved. Now I have to drive all the way in to the store to get an update and I am sure I will waste even more of my time with these idiots. you are losing the game unless you get the service support end improved -- try inviting some people onto your customer care lines instead of these stoooopid long auto call machines.