I've never received such bad service in all my life. I ordered a microwave oven from them the week before last and paid £19.99 for an express delivery. It was delivered on Monday with a smashed door. These things happen and it was a chance for Curry's to act swiftly and surprise and delight me with their customer service......not a bit of it. I called them on Wednesday to report the smashed product. The lady took my details and told me some one would call me back. Nothing. Nada. So I called them back on Saturday and explained that I had paid for express delivery because, with a young family, I really need a micowave. Only then did they offer a refund of the express delivery and promised they would have a replacement delivered by the end of the weekend. If only! So on Wednesday (a full week after my first call) I called them back to enquire as to the status of my order. I spoke to Steve who was awful - he kept c;losing me down and being really defensive. He refused to pass me onto a manger to talk to and even refused to give me his full name so I express my displeasure at his poor level training/ call handling. He did promise to get a manager to call me back today before 10.30....it's 10.30 as I write and my phone has stayed stubbornly silent. I'm holding my breath to see if I'll get a replacement at the allotted time tomorrow. If you're reading this Curry's here is my customer ref no CUR1742962256. Go and listen to the call from tester day and offer Steve some retraining - he sorely needs it. For a high street brand this a Keystone Cops level of customer service. Basic, basic stuff. Call back when you say you will and treat customers with respect. Poor.