Beyond useless in relation to online order of dishwasher. Delivery booked for 7-11 am with £29.99 surcharge for the privilege. As my wife had to be left the house at 11:30 am I called the customer service number at 10:30 am to alert them to this fact. I was assured that the driver would be there by 11:10 am. Surprise surprise no sign by 11:40 am (actual time my wife had to leave to catch a train). Assured could deliver between 5:00 and 6:15 pm so I left work early to be there. 6:30 pm came and no sign so called then and again at 7:30pm. Ultimately told that would be two days later for delivery although they would refund the delivery cost. I asked them to put a note in their system to call me back to ensure delivery was in fact effected and that I was a satisfied customer but they refused. Will not use again - muppets.