Sent laptop in for repair 6 times and each time it came back it worked for a couple of days before breaking down again. Each time they stated it was a software issue. The last time I checked a new hard drive was hardware and not software. It's now in again and they won't write it off despite the contract stating they have to after the 4th attempt at not fixing it. Each time it came back it brought new problems (scratched casing, scratched screen, broken battery so it falls out, missing screws for casing so charger doesn't fit in casing, unresponsive USB ports, freezing trackpad and slow, unresponsive laptop with a CPU running at 100% at all times). We have already managed to work out what is causing the initial problem that it keeps going back in for however this problem is not cheap to fix. That is why it is ignored and temporarily fixed. I am beyond irritated with company and will never be making a purchase of their products ever again