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Anonymous
I bought a camera online 6 days ago and received the usual confirmations by email promising delivery tomorrow. ... except this afternoon Curry's email to tell me they made a mistake and would it be ok if I wait another 3 weeks! I called and was answered by a young man who had obviously slept through his last customer services training course. He told me it was perfectly acceptable for Curry's to take payment for stock they didn't actually have. He told me they did amazingly have it in stock now (30 mins after emailing me to say it wouldn't be till next month) but no, they couldn't get it to me any quicker than another 3-5 days. Curry's have a £9 next day delivery option but it seems they weren't prepared to offer me this because .. well they had my money didn't they? When I asked for his supervisor he informed me that they "won't bother coming to the phone to repeat themselves". I cancelled the order and, although I have spent a lot of money with them in the past this experience will be my last. It should be a worry to you, if no surprise to me, Curry's, that so many customers here seem to rate you so poorly.
7 years ago
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Currys has a 2.0 average rating from 3,456 reviews

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Alice, Customer Support

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