My daughter paid to have her mobile phone screen repaired at the PC world/Ciurry/Car phone warehouse at Birstall in Leeds. 10 days later the screen cracked in what was obviously a tension crack. Upon returning it to them they refused to fix it under the 90 days guarantee as they claimed the phone had been dropped which it had not been and effectively accused my daughter of lying. After asking to complain I was told to phone customer service and after 45 minutes in the phone to 8 different people I was told the engineers decision at the shop was final and there was nothing more which could be done. Why would the engineer who carried out the repair say they had made a mistake? Exactly!