I was due to have a hob delevered today and had a text to say it would arrive between 7 am - 11 am. Waited until nearly 5 and rang TeamKnowHow to find out what was happening as the plumber had romoved the oven and disconnected and removed the hob and was waiting to fit the new hob. The lady I spoke to said she would ring the delivery men as I hadn't a card to say I missed them. She came back to me to say they had tried to deliver but there was no one in and they dont always have cards in the van. They went on to say that they had spoken to me and arranged to deliver to a neighbour but they'd run out of time?? I had never spoken to them. The teamknowhow lady said she would ring them back and get back to me. She did ring back to say they would deliver this evening and would call when they were half an hour away and i should expect delivery by approx 7pm. I have not had a phone call and no delivery at nearly 8 pm. Just checked online tracking and it says my order is in progress and should be delivered tomorrow. I have had to pay extra to the plumber who now has to come out again. Appalling service, will never buy anything else from here again.