Asked before ordering if they could deliver to second floor flat, told them clearly it was stairs only. Was told should be ok, but ring up once order placed to let delivery crew know before they set out. This I proceeded to do after paying £45 for installation and removal of old appliance. Delivery crew turn up, complain about there being a removal - refuse to do it. And refuse to deliver the new appliance up to the flat. The crew that delivered my old appliance (the appliance these guys were supposed to remove) had no problem with the stairs. This crew this team just really came over as couldn't be **sed, moaning they'd already done 2 flat delivers earlier in the day - really, so it isn't that you can't do them, it's just that you can't be bothered to do them when it's later in the day.