Fridge delivered on time, but needed the door rehanging - which service we had paid for. Guy delivering it fiddled around for a bit then declared that he didn't have the rights tools for the job, so he would call it in to be dealt with on the following day. Service desk then phoned to say they couldn't do the job until Monday. Stayed in on Monday, got a call from the service engineer at 6.30 pm to say he would exceed his allotted hours if he came to us so we would have to phone to rearrange the visit for he following day. Rang to get appointment (40 minute wait time) to be told that 2 days time was the earliest they could attend. Appalling service so far, will not use them again even if they turn up tomorrow and carry out the job.