There should be an option for zero rating. Being on the phone for 55 minutes and spoken to three people. Guess what I needed to do - simply book a repair ! No one seem to have a clue. Call cut off after 55 minutes, I'm back on the phone still no clue , laid back customer service guys - selling me a product to clean my washing machine with even before taking my policy number - in the end he can't find me on the system, then asking who the other person on my cooker policy is !!!! When I'm actually calling about WM - I was compelled to give my personal detail which is of no use to him , then passed back to Curry's who 'doesn't know who I am !!!! I opened my back account - I paid £5.50 few days ago with ref number CURRYS********* !!! I'm back on the phone anyway ...... it's been 77 minutes already , it Saturday morning, I have got three little kids needing my attention... I'm pulling my hair out .....😢 Wish me luck.