READ THIS BEFORE YOU EVEN THINK ABOUT BUYING AND INSURING YOUR SHINY NEW APPLIANCE OR EQUIPMENT FROM CURRYS/PC WORLD. Insurance through KnowHow which supposedly gives peace of mind should reassure you that it is fully covered for failure. But what about damage to your property caused by the technician who comes to repair it? On 6th July 17, a technician came to my home to repair our dishwasher which was covered by a policy provided through KnowHow. In pulling the dishwasher out, he ripped the edge off our kitchen worktop, which although about 10years old was in pristine condition as we take pride in our kitchen. Naturally I had some concern about lodging a claim through our own building policy as this was bound to lead to a higher premium at renewal. However, KnowHow said that they could make good the damage. They asked us to get some quotes which we duly did. They then disregarded the quotes and informed us that they believed that the Surface of the worktop could be repaired and they provided a limited list of such companies who could treat the Surface. The first one we approached wouldn’t even contemplate a repair. The repairer who did attend has had 2 attempts to produce a repair but the repair was still visible and the damage on the underside of the worktop wasn’t even addressed. Since our worktop suffered this damage we have had frequent email exchanges with KnowHow who have indicated vague promises and indemnities none of which look likely to be honoured. Today we have found that the heat from the dishwasher has caused the area around the the repair to bubble so the dishwasher door now catches and the edge of the worktop is breaking away. Probably not too surprising has it has taken weeks to bring about the repair and the damage surface was open to damp. We have now had 3 months of stress caused by KnowHows negligence and there is still no sign of it ending. We have had no formal apology for the damage except from the technician. THINK TWICE BEFORE TAKING OUT COVER WITH KNOWHOW AND IF YOU HAVE IT, SUPERVISE ANY REPAIR CAREFULLY AS YOU MAY NOT BE PROPERLY COMPENSATED FOR ANY DAMAGE KNOWHOW DO TO YOU HOME. Nigel Wilcox