At Christchurch store purchased TV for bedroom, with help of Curry staff member and also purchased wall bracket. Husband paid by card but as hard of hearing did not realise that overcharged by about £90. Tried phoning Currys from home, almost impossible to get through to real, live person. Finally told that they could neither give us the Christchurch phone number nor tel. them themselves! In despair we abandoned evening meal and drove again to Christchurch (25-mile round trip) and found that the TV handed to us was a different model to one we had chosen, hence greatly increased price. We had not opened the box. We finally accepted reduction in price of the TV sold to us, but we so nearly told Currys to just refund our money. Presuming it was an unfortunate error, we just hope that this TV is OK when we fit it tomorrow. We are elderly, unwell and partially disabled, so driving all those extra miles, plus frustrating hour trying to tel. Currys, has been a bad experience. I doubt if we'll ever shop there again. Looking at other reviews online, I am surprised that this company still exists. Why haven't the Company Directors, etc. have sorted out their poor customer service long ago? It must put a lot of strain on their unfortunate employees who are frequently faced with frustrated customers trying to sort out a problem.