ordered freezer online -no problem. Organised delivery -again no problem. Was contacted by delivery team - brilliant. Trouble was that when I unwrapped it what I found was a fridge. Contacted helpline -no possibility of rectifying issue that day. Exchange/collection organised for next day -got confirmation email. Was contacted to tell me that the driver was arriving shortly to collect fridge BUT no freezer to deliver. Helpline contacted who apologised for their mistake but would have to be another day. The helpline staff were as helpful that the system would allow but were powerless to act other than follow protocols. This meant yet another day lost. Decided to cut our losses and cancelled the order. Having to explain to 3 different people the same thing was both tedious and time consuming. Was promised a phone call to confirm collection and email to confirm refund - as yet nothing. Had to call again to explain and get collection organised. Operator couldn't access notes of previous conversations so frustrated again. Seemed to have lost 2 days of my life!