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Karl
Rubbish company, pathetic customer service. Hi Guys I just thought i would update you on the latest from my ongoing running nightmare with Currys. After posting this as you can see someone from Knowhow contacted me to say that they would help resolve my issue. THEY ACTUALLY TAKE POSTS ON HERE SERIOUSLY ENOUGH TO RESPOND. That's because this is a public forum. Forget trying to deal with Curry's internally you will get nowhere. After hours on the phone and days off work trying to resolve this issue i finally got 'you can have your money back or a replacement'. Great i thought at least i can get what i paid for originally which was brand new TV one that i have been after and researched for ages. The guy on the phone from Currys then informed me that they don't offer that model anymore. Ok i said well i will have the direct replacement that LG have brought out since discontinuing my set. Oh no no no no. It doesn't work like that its same value or money back. I explained that I cannot get a TV of the same standard as the one i purchased and this isn't really compensating me for the loss at all. No compensation for the hours on the phone or the days off to send and receive it. This was just a go run and jump kinda deal. It would be like VW after they where found out in the emissions row saying to their customers we know that we screwed you on the Golf but here is a polo to make up for it. I have tried my best to give Curry's every opportunity to resolve this issue in a reasonable way but as usually if its going cost them 50p or more then forget it. Its the very last thing i will ever buy from this disgrace of a company and i would suggest that anyone reading this and thinking of making a purchase should really think again. I have also had an issue with a fridge i bought form AO and the customer service from them was really refreshing compared to the utter disdain that you receive form Curry's. You live and you learn. I hope that this post really does encourage some people to change their decision to purchase from Curry's it would be good Karma.
7 years ago
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