Good Morning My washing machine first went wrong on the 23rd October 2017. The engineer attended the 26th October to fit a part didn’t fix the problem ordered another part. Rebooked for 31st October I took another day off work only for the visit to be cancelled on the morning of the call to say the parts had not arrived. You would of known this the day before therefore could of let me know instead of wasting my time and a days annual leave. Appointment then rebooked for Saturday 4th November part fitted only to be told more parts are required. Including one of the parts that was replaced on the first visit? This is now the second week with no washing machine I now have to spend another Saturday at the launderette paying £7 per load which when you do four loads equals £28 a time which means I spent £56 getting my washing done and spent two Saturdays sat in a launderette , wasted two days annual and now have take another day off work. Your quite happy to take the cover agreement payment every month but the service you provide is below standard. Not only am I paying for cover I’m now paying to use a laundrette and using the last days annual leave I have left this year. Why are not all the parts brought on a repair visit it seems to be a bit of a guessing game just keep fitting parts until the machine is fixed? How many more visits will be required until you have rebuilt the machine?