I am so cross about the day I have had and what should have been a nice straightforward experience of getting a new washing machine delivered and installed after the other needed replacing. Got a slot of 10-2 but still no sign by 2 nor a phonemail/any communication regarding what was happening. Rang up rather cheesed off to be told there had been an incident and they were running half an hour behind. I was very lucky to have a husband working at home which meant I could go out and leave it with him as fed up of staying in to wait. Then by text from husband learned they had finally arrived at 3pm - thought "great, finally.." then another text that it wouldn't be installed as not the right connection - how could this be when we had already had another washing machine installed?? I was incensed! husband told me to find a flagstaff which was not on our connection and without this, the "expert" was not allowed to install incase of any water leaks. Husband told him that should be ok if he just turns water off at stopcock and not to worry about any bit of water coming out. But no, and neither could he disconnect the old machine due to the same problem - so what was the point of coming at all?!! I would have told him to take the machine and himself back to where they had come from!! the incident was also apparently that the driver had run out of driving time so this was a different guy who had needed to go and pick the machine up etc etc but no explanation of why this was not communicated to customer. So Currys are happy to take your money off you but couldn't give a monkeys whether you get the service you're expecting, nor indeed the appliance you were so stupid to buy from them, whether it actually works as you expected, totally cheesed and will recommend to anyone thinking of doing the same to GO LOCAL!!!! they are experts, not these delivery drivers who have been shown to do the basics, so so so MAD!!!!!!!!!! on top of that, rang to get if off my chest - the music is awful, then get put through to someone else after waiting a good 6 minutes to have to have another 6 minutes worth and just lost the will..