I made a purchase from instore on Friday spending a significant £2500.00 and an EXTRA £20 for delivery! My delivery was supposed to be here yesterday (Sunday) between 11.30am and 3.30pm however, it never arrived despite me paying for this delivery day. We waited in all day which was an inconvenience after 3.30pm as we missed a very important prior engagement. I contacted the knowhow team at approx 4.40pm and after being on hold for over half an hour I finally got through to a team member who assured me my delivery was on its way, she also informed me that the local depot manager (Phil) would contact me shortly by phone to explain why my delivery was delayed. However, that phone call, much like our delivery, never came! I contacted the knowhow team once again this morning (Monday) and, again, after being on hold for over 40mins, they were unable to offer me any explanation whatsoever and simply said the best they could do was book a ‘re-delivery’ for Tuesday, no time slot given, just any time on Tuesday. This means my paid for ‘EXPRESS’ delivery will be 2 days late and I will have to take time off from work to accommodate this! I will also have to rearrange for the installation to be done by the third party and pay him AGAIN! In the meantime, we have no tv to watch as I had our old tv removed from the wall and all wires disconnected in preparation for our new arrival and as I am 5 months pregnant with existing complications already, (thanks curry’s for the added stress by the way) I am unable to lift the tv to reconnect it all. The customer service was absolutely appalling, not even a courtesy call to let me know my delivery would not be arriving let alone delayed! I wouldn’t mind but I was happy to collect from the store initially but they insisted I have delivery and then charged me for it, only for it to never arrive! I will not be using curry’s ever again and would advise others to stay well clear! I will be cancelling my order now and buying elsewhere as there are plenty of other retailers with the same products and the same prices who don’t treat their customers disgracefully. AO.com are particularity good for anyone looking for an alternative.