My delivery arrangement was confirmed on the trac-it site which told me that the fridge freezer was on its way. It did not arrive. There was no phone call from a driver/ delivery person to tell me about a problem, apologise or tell me that I would receive delivery tomorrow or even later tonight. The track-it telephone number is not helpful. It stops working at eight in the evening and a call before then leaves the caller with the endlessly repeated message that an agent would answer shortly. I have no idea what to do or what currys want me to do.This is the opposite of good business practice in every respect I can think of.