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Diane
I ordered a dishwasher to be delivered on Sunday. Had to telephone Currys to find out if my order had been accepted as the email did not clarify this. Received an email on Sunday 7.09 to say it would be arriving between 8.45 and 12.45. Even though I had been led to believe that orders were sent out from 7.00am on Sunday. Delivery arrived and we spent 2 hours installing dishwasher to find there was a leak on the machine. Teleponed Currys and waited 30 mins for an operator. Was told that I would have to wait until the next day as the driver had not arrived back at the depot and that someone would phone me in the afternoon of the next day. By 4.00pm I had still not received a call. I telephoned and waited for 40 mins before my call was answered. The operator said I had to telephone Kenwood for a number I refused and told him that he would have to do it so he put me on hold and cut me off. I telephoned back and this time had to wait another 30 mins for the call to be anwered. This time I got someone more helpful however when I asked him if I could speak to a Senior member of staff I was told that he would not speak to me. Then their computer system crashed and my order was apparently the cause of it so they could not give me a new date. The operator did phone me back 1 hour later to tell me he could do nothing but would chase up the order the next day and get a quick delivery date. The next day I received a text telling me that my order would be delivered Friday 1 December. Some time later the second operator phoned me to confirm this but could not give me a time only that it would be between 9 and 11. I paid for this dishwasher on 14 November so Currys have had my money in their bank and I had no customer service from them whatsover.
7 years ago
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Alice, Customer Support

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