Ordered a fridge freezer from Currys - price competitive and offered recycle service. Had to plan a whole day off for free delivery though. New fridge freezer turns up and installed, though delivery people then said they had no room on the van (even though they had just dropped one off). Promised to come back next day to collect, didn't turn up. Days later FINALLY got through to a rude, unhelpful, unsympathetic customer services agent. Eventually got a response on the phone that they had no schedule to pickup item I'd paid £20 for to collect and recycle. NOR could they rearrange a collection - so basically had been lied to, cheated on my decision to purchase with them, and rude, impersonal conversation for 40 minutes to get absolutely nowhere. I don't write reviews - this is an urgent message out to other people from someone really concerned about this company.