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DvdW
Like so many others on this review site, I went for Currys as they had a competitive price and they were a big name. A mistake I will never make again. They provide a truly awful service. Booked my delivery day almost two weeks in advance. Was given slot of 0815-1215 on 02/12/17. At 1230 when they hadn't arrived or bothered to call I called customer service where I was on hold for almost forty minutes. The customer service person phoned the delivery/installation team for an update to be told they had been delayed due to a gas leak... No explanation as to why they didn't phone me to let me know. The engineer then phoned about fifteen minutes later to say they were on the way. No apologies, no explanation. He then appeared miffed that I asked him what time he would be due. When he arrived he huffed and puffed because he had to work in a small space. He had asked me to make the meter free and for that I have to move my washing machine. He made a big deal of having to move the washing machine back in order to install the new cooker. Finally the new cooker was installed and I was glad when the engineer left. Though later discovered that he hadn’t switched the boiler back on. Unless you have plenty of time to spare and are the very definition of patience I would advise you to avoid Currys . Although I’m not an impatient person, nor do I have plenty of spare time so for me never again, thanks.
7 years ago
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Currys has a 2.0 average rating from 3,456 reviews

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