Never again will I shop at Curry’s PC World. After purchasing my item, I waited until two days before I was supposed to receive my package. I still had not received any shipping confirmation or tracking number, so I called to ask about this (Wednesday) and was told that if I didn’t hear anything by Friday (the day it was meant to arrive), to call back. I call back on Friday and they say that if I don’t hear anything by Tuesday, to call back. I had already done this, with a 20 minute wait on the phone line each time. This is not an acceptable solution for customers to have to call multiple times to ensure that their order is delivered. I asked to speak to a supervisor to help to find a better solution. The customer service agent said that I could, but they were busy right now so it would be another 20 minute wait. I said ok. 40 minutes later, another customer service agent picked up the phone. It turns out he had just fed my call back through the phone system. He never had any intention of putting me through to a supervisor. This is disgraceful to play with people and people’s time like this, especially when they are calling because of frustration caused by the company’s in ability to resolve an issue. I work. I am busy. I don’t have time to play games. This is an enormous waste of my time, but also of the company’s time and resources. Shocking that they allow such behavior. If no supervisor can speak to me, then fine. But don’t pretend to put me through and let me wait. When my package finally arrived, 5 days after the initial date given and 3 days after the second delivery date given, it did not match the product photo online. It also had a note inside saying that it could not be returned in store because it was released through a third party supplier. I was not informed that I could not return in store when purchasing the product. I will be encouraging everyone I speak with to shop anywhere but Curry’s PC World. My experience couldn’t be worse so far, and now I’m worried about going through the returns process. Totally disgusted with this company.