I ordered a washing machine on-line and paid by paypal for home delivery, installation and removal of old unit. The delivery men refused to take the old unit away as they said it was still connected and would not wait for the couple of minutes it would take to unclip the plastic pipes !!. therefore no installation or removal !, After eventually contacting Currys they said they would rearrange everything in 3 day time. guess what - they DID NOT turn up !! So i had to install it myself !! guess what - the washing machine has a FAULT F6 and my washing is locked in the washing machine !! . Trying to contact Currys by phone is a nightmare as nomatter how many times you phone there is always a 15 minute wait. I would like a complete refund and removal of the faulty washing machine and...to have my clothes back. Plus - what about the 2 days wasted time waiting for the so called KNOWHOW to not arrive !!