Tall fridge and freezer both delivered damaged. Refused to accept them, delivery guy said he would reorder them to be delivered on the following Sunday. We hadn't heard anything by Thursday so I phoned, after holding for almost 30 mins I finally go through to be told the order was cancelled but a new one hadn't been raised. I asked for a refund and was put through to another dept. to be on hold for over 40 mins, I then had to hang up because I was expecting visitors. I then had to go to the store to get my refund. So after 2 weeks I was still without my appliances. On a positive note I did get my money back without any hassle at the store. Oh and the phone call for 70 mins cost me £8.