Got a fridge freezer, paid extra for removal of old fridge freezer. They arrived, refused to take old fridge freezer. Said it should be "outside, defrosted and dry". I bought in store and no one had mentioed this. They just refused to take it. I asked what am I paying for? If I could get it outside myself, why would I pay extra? And you can pay extra for installation....but they said it has to stand for 12 hours. Wouldn't even take it out of the box. So WHAT THE HELL DO YOU PAY FOR? Some bone idle, arrogant man to stand in my kitchen and belittle me before he refuses to do his job. When you buy a fridge freezer from Currys, you should expect to lose ALL of your food and prepare yourself for the most unhelpful delivery you've ever experienced. Go to AO.com. They are MUCH more helpful.