I brought two apple watches on next day delivery. Two days later, one watch arrived - still missing the other one. I called them, and they then said it was out of stock and would never return (It was released 1 month before I ordered it). I called again and they promised they would resend it next day - 3 weeks later it arrived. It was a birthday present and due to it arriving late, I went out and purchased one with the hope of returning the unopened one.. Even this was a huge hassle despite being advised to do this by the 'KnowHow' team. They also promised me some compensation to sweeten the bad feelings - this never happened of course.