Order never turned up on the day specified, no explanation or apology. I missed spending Christmas Eve with my family waiting for the phantom delivery. The second delivery attempt only had half my order on board. The driver rang head office to be told the fridge freezer had been damaged by a forklift driver (pull the other one!) and of course customer services hadn't bothered to inform me, the customer, of that. So I told the driver to put the chest freezer back on his lorry as I was cancelling the order due to rubbish delivery service and even worse customer service. I have spent tens of thousands of pounds with currys/pc world over the years but Don'tKnowHow is right up there with Yodel when it comes to sheer incompetence. The good news is I can order online through other companies for big ticket items, AO, John Lewis, even Euronics! I will NEVER buy big ticket items from currys again. Their loss as I've just moved house and looking for a new fridge/freezer, chest freezer, gas (or Induction) hob, oven, 65"/75" 4k tv and a dishwasher to replace my aging appliances