I ordered a (£700) fridge/freezer and requested Friday delivery. I booked a day off work. Wednesday I get an email saying they are delivering Thursday. No one will be in. I tried to contact them... IT IS IMPOSSIBLE. Just get automatic telephone answering that tells me I can't get a delivery slot yet and to ring back after 10pm the night before, followed by a warning that if I change date I may have to wait 5 days for redelivery. I've spend ages trying to contact them and tell them they have made a mistake, but it doesn't seem it is possible to contact them in any way...