I ordered a Yamaha soundbar for collection on January 5th then on Saturday morning (January 6th) I went to pick up my product and they said that even though I reserved the product, I can't pick it up because they've already sold it to someone else and that I would need to order it online. This annoyed me greatly as I believe that if I reserve something online i should be able to pick it up without fear of it being sold to someone else. However, I moved on and decided to order it online. I then ordered this soundbar online at 12 o'clock on Saturday afternoon and received an email telling me that the soundbar isn't available online for delivery either 4 hours later and has been cancelled. Learning of this was very disappointing due to what I went through in the morning and the fact that, much like the reservation, if I order something and it says that it's gone through, I expect to receive my order and not to receive an email telling me that it's cancelled. I then called the customer service number given to me in the email to ask what's happening and his exact words were "you'll have to click and collect because it's only available in store" I then went on to tell him what I've gone through and he just said "well, I can't help with that" I'm completely appalled by the service I've received and if it were to for me having a Currys voucher that I got over Christmas, would not give this company my business. I then tried to purchase the product one more time and it's saying that my gift card is empty so I called customer service again and they said it'll take 24 to 48 hours for the money to go back on and it's now Thursday so I've waited 5 days and still haven't gotten my money back or received a replacement gift card, my gift card was worth £100 so I'm extremely upset and disgusted by the service I've received. They haven't even bothered to respond to an email that I sent to their customer service.