In early December 2017 I purchased a YAMAHA 107 Soundbar from CURRYS Online. Believe me, after some of my family's experience with CURRYS going back to the 1950s, I didn't want to go back, but they were the only ones with this particular model. Apparently, they were still suffering from "Black Friday" - no Help online, no phones being answered [this went on for days]. Their webpage doesn't have the capability of reviewing one's basket before payment is accepted. Not my fault, but 2 of the Soundbars appeared, and payment had been taken. That's when all the phoning happened, with no result. So I turned back one item when delivery took place a couple of days later [still no phone capability]. I emailed them several times from the day of the cock-up until after delivery. Nothing except the automated response. So I got my credit card company onto it, and finally received an email acknowledging the Return-within-30-days and pledging a refund. furious, I wrote to their Head Office and eventually received a call from a manager who was apologetic and promised a £10 compensation for the Prime Time calls I had to make and the hassle I'd suffered. He blamed "Black Friday" and also said he'd look into the webpage problem. My credit card nor bank account still haven't been credited, and I've been onto the cc company yet again. It's the total lack of customer care that gets me worse than the webpage or repayment delay. Other times in the past I've come up against CURRYS Helpdesk ops who seemed like idiots; perhaps they're cheaper to employ than experts.