I ordered an oven from Currys on 29/12/2017. The money went off my credit card the same day. I received a text on 16/01/2018 to say the oven would be delivered within the next three days. When the oven didn't arrive I tried to track it but it seemed my customer reference number didn't have the required number of numbers. I called the customer helpline (which also didn't recognise my reference number). When I finally managed to get passed the automated reply, it rang for so long, I gave up. I emailed customer service and got a reply five days later to say the oven was out of stock and they didn't have an availability date. I have asked for a full refund. To add insult to injury I received an email the following day asking me to rate the product!!