Know how collected my tv as it kept turning off and wouldn't connect to my internet. 5 days later they return a lg tv and stand thats not mine!!!! Send it back 10 days i get told were write off your tv and send you a voucher for a new one. Another 4 days without a tv they turn around and say we fixed your tv in the 5 day period were now sending your tv back to you at the end of the week!!!! No manger can be contacted or a phone call back!!! My family "3 kids" have not had a tv for 2 weeks for you to tell me your sending it back!!!!!! Never ever use know how!!!!!!!!!!!