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Simon
UDATED REVIEW 22th March: Fourth attempt at delivering/installing tomorrow cancelled by TeamKnowHow. On to the 5th attempt now!!! No communication when cancelling this time (again). Monday 12th March: So, I was due to have a new integrated fridge delivered and fitted today so worked from home. We set this day when ordering a week ago and received a confirmation text on Saturday saying they would arrive today between 8:45 & 12:45 to do the job. Great! So, it is now 7pm and no one has come... We haven't received any message, emails or phone calls and the rather hopeless website just seems to show our status as "Order in Progress". Very disappointing. I'm kicking myself for not reading the many bad reviews here. If I had I wouldn't have touched Team Knowhow/Currys with a barge pole. Very unreliable. UPDATE 10am Tuesday 13th March: It is now Tuesday morning at 10am (The day after delivery was supposed to take place). No one has got in touch so I have contacted TeamKnowHow directly. On hold for 10 minutes and eventually the chap who took my call had the same information as myself (i.e. Zero) so he called the depot (another 10 minutes on hold). The depot eventually reported back to him that my order didn't even make it on to the lorry on Monday and wasn't even scheduled to go out. I have been told now the delivery and installation will happen this Friday because all the other days are full. Somehow I don't think this will be the end of this. UPDATE 11am Friday: So, today we were supposed to be having the fridge delivered. I suspected above this wouldn't happen and sure enough I was correct. I received a text from Team Knowhow on Wednesday saying that they would deliver on Friday between 7:40 & 11:40 and this morning (the day of delivery) they have left a message to say the item is not in stock and they will be delivering on Sunday (when I am not around). I've had to call them (another 10 minutes wait) to move the delivery to Monday. Let's see what happens on Monday (the 3rd attempt). So, to sumarise so far: Delivery slot number 1 (Monday): Did not show. No message at any point in the day. I had to call the follow. Delivery slot number 2 (Friday) Message received the morning of delivey saying they don't have the item to deliver. ** IF YOU HAVE TO TAKE TIME OFF WORK/MAKE ARRANGEMENTS TO BE AROUND WHEN THEY DELIVER DO NOT USE THIS COMPANY. THEY DO NOT GIVE A ****. Update: Monday 19th Received a message yesterday telling me they can't deliver today because of the bad weather. I obviously have no quarms about this because the weather has been poor over the weekend however on my drive back from the school run this morning I passed a "TeamKnowHow" van in my neighbourhood! My sympathy has done down a notch and suspect the weather is being used as an excuse for another reason they'd rather not pass on. I have called the service team now and they have booked me in for the 4th attempted delivery/install this Friday. They could not do any sooner. Watch this space! Update Thursday 22nd March 4th attempted delivery due tomorrow and was slightly worried by the lack of communication regarding a time slot so gave TeamKnowHow a call to check. Low and behold someone at TeamKnowhow in the week cancelled my delivery slot without telling me and created a new slot without setting a delivery date so basically, no one is coming tomorrow, I don't have a delivery date and the earliest them can do now is Monday. This in now the 5th delivery attempt. If it's not delivered on Monday the order is cancelled
6 years ago
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Currys has a 2.0 average rating from 3,455 reviews

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