I purchased a digital recorder in March 2017, but for several reasons it was not set up until near the end of the 12 month guarantee. It was then discovered that the sealed box was incomplete and there was no remote control. On returning it to the shop they bluntly told me that I could not prove that it was missing, and in any case it should have been returned much sooner. I shall not make the mistake of dealing with them again and I advise everyone else to avoid them also. I had a problem over 20 years ago when I purchased a new item which was a repackaged faulty one. An enquiry subsequently found that this had happened so often that the company was fined several million pounds for fraudulent practice. It seems that their business ethic has not improved.