I have never had such poor service and will never shop from them again.Team know how are the most unhelpful and know nothing .I ordered a cooker which came on time but when came to install it the delivery man said he could not install because the earthing loop reading was to high so the cooker went back. so I called the call centre to get a new date for my cooker to be delivered after been on hold for 15minutes they said that it would be delivered on the following Thursday. The day before called them back to check that the delivery was ok for the next day only to be told that I was not down for a delivery and the next slot was not until the next Tuesday. The cooker turned up only to be told that it was a exdisplay model and it had a large dint in the side.So not happy at all . 2 more 20 minutes phone call,s to team know nothing still no cooker and waiting for a refund .