Hi
I would like to complaint about one of your stores, Unit A Westgate Retail Park, Bath Road
Slough, SL1 5PS.
I am bringing this into your attention only because this wasn’t the first time. I have had multiple visits to this store of yours and always been disappointed with the customer services that had been provided on every visit. No one is ever interested in servicing right or may be you are not paying them enough to take care of your customers or they just don’t want to. I had to buy a laptop and asked one of the employees to assist. But he said he can’t assist me as he is off for LUNCH now and I was asked to look for somebody else. I went out to look for another one and I was told that if I can look online and see if it is in the store than he can get it for me. WOW.. I can do that at home as well. Anyways that particular laptop was in stock as I checked on my phone but I was told it’s not in the stock. And when I showed them the website saying it’s in stock.. I was told you can order it on online then. I asked him to check the stock at least and he said he is sure it’s not in the stock. I asked him to order it to the store and I was told if will take more than 10 days so you can order it yourself. Wonderful. I had to rush to West Drayton branch as I had to buy the laptop urgently. I had an old laptop as well to exchange Which was been refused by your Slough team, where as West Drayton branch helped us to exchange it and sort as out with everything.
I didn’t learn from my experience that time. And went again to buy a TV this time. Samsung 75” smart tv. I asked one of the employees to help me but he said he doesn’t work in TV section, so find someone else. Ok. I looked for somebody else who knows about TVs, but no body works in your TV section. Great. Waited for almost 25 mins for somebody to come over and help. Either you have not trained your employees well or you need to train them again. Disgusting customer services. Couldn’t buy the TV that day as usual.
Very disappointed and disgusted. That was the last visit ever to your Slough Branch.
Regards
Amandeep Kaur
6 years ago
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