If I i could put zero I would. We bought a new tv from them two weeks ago. This tv cost £2500 which included installation and demo, we thought we would treat ourselves for once after having a bad few years. Well we had a slot which was booked in as part of the delivery service of 9-1. Not once did anyone contact us to say they were running late, they didn’t turn up till 4pm which ruined our plans for the rest of the day with the children. The delivery guys were here for 3 hours trying to install the tv and left without it working properly as they couldn’t figure it out. After many calls to customer services and team know nothing, no one seemed to be able to help. They decided they would send someone else out, so again we had to sit in and wait around For more people to arrive. So another two people turn up on a different day and shock horror they didn’t have a clue so again left us with a barely working tv. So again I spend my time phoning around trying to sort it out. Eventually they said it should of been a sony expert so they went through another company to send this so called Sony expert to us. This time I had to take unpaid time off work while I sat for this expert to arrive. And again the Sony expert didn’t have a clue how to set up the tv properly and again he left without anything being done. At this point I had had enough and called to tell them to take the tv back as had enough of being messed around. So again I had to take time off work unpaid and sit around waiting for the company to come and take the tv back. After emailing the ceo several times about the disgraceful service to which I never got a response. I managed to deal with a team know how manager. We were offered £75 compensation. I mean what.. I’ve took time off work on two occasions unpaid because your company have no idea how to install a tv and I’ve had to sit in three different days trying to get it sorted for no one to have a clue And We have been left without a tv for two weeeks with children. Not Including the million calls I’ve made and hours on the phone. Absolute insult and disgraceful service and the bosses of curry’s should hang their heads in shame. I will never deal with this shoddy company again and will advise all friends, families and colleagues of the services you produce. Which is none.
6 years ago
Currys has a
2.0
average rating
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