Honestly, don't even think their customer service deserves even one star! I ordered a washing machine from Currys and paid for next day delivery, installation and removal of old machine etc. They turned up the next day and very speedily installed the machine and removed the old. The machine wasn't draining so spent over 2 hours on the phone being passed from Currys to Samsung to Team Knowhow and round and round and round ... finally, with no apologies whatsoever from anyone, they arranged for someone to come round the next day - they came and apparently, the delivery guys didn't install it properly and crushed the waste pipe. He said I needed a new machine and that he was going to call it in and it will be delivered the next day. I received no notification the next day and so had to call again myself. After another 45 minutes on the phone AND having rearranged my Saturday so that I could be in, I found out from a very unhelpful and again unapologetic customer service agent (Julie), that the delivery guy yesterday hadn't even called it in or ordered me a new machine and according to her, the machine had been delivered Thursday and all was fine! I now have to wait in AGAIN tomorrow. The most annoying part is the complete disrespect and rudeness of the customer services staff. Not one apology and no respect for the time that I have wasted over this. Let's just hope I don't have to post another bad review tomorrow ...