I wish I'd looked on this site before I put myself through the stress of dealing with this company. Ordered a washing machine in store and paid for delivery. Salesman was really helpful, shame everything went downhill from there. Delivery due yesterday after 2pm. Got a phone call at 1pm, have the delivery company been in touch, no why? The van broke down, can't be mended so is going back to the depot. Was assured we would be first drop off at 7am the following day. At 9am we receive a call, the delivery driver has called in sick, it won't be delivered today. I asked how to complain and cancel order, was told to call customer services. Decide to go and buy one elsewhere. Purchase made, call customer services. You have to go back to the store for a refund (we had just passed the store which is 20 miles away). Why did the girl who phoned to advise of the delay not tell me that? She wouldn't have known! Complaint made with customer services, when will I hear back? You probably won't. Enough said