Went to buy a tv after deciding which one to have payed and had it loaded into my car but after returning home which is a 25/30 min drive I started to open the box which had already been opened and resiled the packet which had all the screws and bits in was already used and the tv had a scratch on the screen 😡 so phoned to complain said I had to return to the hereford store after spending all most an hour return trip in the car and loss of petrol money. And why it takes so long for a refund when it takes seconds to pay I don’t know not happy will be going else where from now on