This company is shocking!!!!..One star is too much!! they picked up a faulty washing machine on Sunday and I still haven't received a refund (now friday) apparently they have only received confirmation of receiving my machine today!! (Friday) I may receive a refund in the next 3-5 working days! Im lucky I had the means to order a new washing machine! Or I would have been without one for nearly two weeks! Whilst they sit on my money! Had nothing but trouble with the washing machine, 1st was damaged, 3 failed deliveries for replacement as they said they couldnt find my address! No phone calls either! Love getting people to wait at my house for nothing! Then it's broken down twice 1st being over Christmas! Waited 3 weeks odd for it to be fixed! ... customer service is shocking!!!!