I purchased my HP laptop in April 2018. I have since had numerous problems which include the laptop turning off randomly, Word does not respond and will crash frequently as does PowerPoint and I have lost important work as a result. I have contacted Currys on a number of occasions stating the above problems either over the phone or via email. I am currently paying £9 a month for insurance. From the most recent email, the £9 insurance I am am paying seems to be for a technician to tell you over the phone that they cannot find fault with the laptop. No one has physically looked at the laptop. The only thing they have suggested is a factory reset (which is something I can do myself, I do not need to pay £9 a month for this) or a quick Word repair. They have since suggested I get someone independent to look at the equipment, and pay for these costs myself because they cannot find fault it. However, no one has physically seen it. Overall, disgusting customer service. Quick to take your money for insurance purposes, but when the equipment is faulty, fob you off.