An absolutely awful experience. We ordered an oven, hob and extractor. They missed the first 2 delivery appointments, on the 3rd delivery they did not have someone with them who was qualified to fit in the oven, so they fitted in the hob and left us with a cavity under the kitchen top for several days until they could get someone out to fit in the oven (with the oven left on the floor of my kitchen taking up space. Customer services told me if I called back after everything was fitted in they could organise a gesture of goodwill partial refund. When I did call, the assistant was very snarky and unhelpful, playing mindgames with me (which I assume he thought was good negotiation skills) to try and lower the amount as much as possible, he tried to offer £30 despite the 4 delivery appointments. Thankfully a previous assistant I spoke to gave me an estimated refund of approx. £60. So I was able to push for that. Overall very unsatisfied, delivery guys when they did show up were nice, but doesn’t excuse the incompetence. When I did get a call from the delivery driver to notify me of cancellation, no suitable reason was given, very defensive attitude and the blame was always placed on the customer services team for setting up inappropriate appointment, talk about teamwork. Avoid! Better off buying from ao.com or elsewhere.