Worst customer service - this company needs to be better regulated and shut down Disrespectful, shocking service from the floor stuff to the CEO - Alexander Baldock. I ordered online, it has taken them 1 month to arrange for a return/collection and refund - I still don't have my money. They are stealing customers money. I have spent overall 376 minutes on the phone being put through to different departments and staff that is rude, entitled and racist. The TV that arrived was broken - you could hear it through the box, yet they said to me over the phone that I 'could be lying about this'. The CEO repeated this through his secretaries. I have actually stupidly ordered another set from them, despite this they are refusing a refund as apparently I lie about the breakage. What pirate company is this? No other company treats customers like this. By the way I was a secret shopper, by the competitor. All correspondence was in writing that has now been passed over to 4 media outlets.