I purchased a laptop from currys on 17/8/18 which i had to return on the 29/9/18 with a fault on the keyboard. I was told it would be sent away for repair & i would be informed by text when the item was ready for collection. I received a text on the Friday 5/10/18 telling me that my laptop was ready for collection so instead of leaving it till the following morning which was a busy Saturday i decided to make the trip early evening Friday only to be told the item had not been delivered. I was fuming as they thought it was nothing special & sometimes happens. I asked to speak to someone higher up to make proper complaint as this was not the service i expected. Someone did come to me & after i had voiced my disapproval he went away to speak with someone else for a minute or so. He then returned to tell that my laptop was here after all but nobody could be bothered to fetch it from the stores at the back of the shop. Very very poor customer service but after reading other reviews i am not surprised. I was never a fan of currys & this just backs up my feelings about there poor & shoddy treatment of customers. Another lost customer.