The issue that I have experienced was: bought 3 items, electric inst oven, inst washing machine and inset washing machine. Let's start with inset electric oven bought to replace existing electric inset oven. Warning signs say this must be installed by a qualified electrician. However, Curry's offering 1/2 price installation @£45, I paid for installation feeling confident a qualified electrician would be installing the oven...not so, the oven arrives with 2 guys who took my existing electric oven out to fit the new one to be told I need a qualified electrician. I said I have paid for installation by a qualified electrician so your taking out old electric oven, it has its own fuse box and wirering. No the wirering is different, but you are a qualified electrician and installation means you have what you need to install the electric oven. Got nowhere with that and they left. I rang knowhow (knownothowto) explained and was told I needed to have the work done prior to fitting. No amount of explaining could they understand that they were replacing electric oven with electric oven...I said again to be told they are not qualified electricians but engineers? Got an qualified electrician to fit the oven, took old oven out fitted the new oven using the same wirering. This has cost my £95. Let's move on to the washing machine, well, yes delivered I paid for installation. They take the old inset washing machine out and the dishwasher to get to the pipes. We can't fit the new washing machine as I need a builder to put the waste pipe in, what I said, your taking out fit new one I don't understand, they went outside showed me where the waste pipe could be visited by making a hole in the wall leading the new pipe to the drain. Even I know they are talking rubbish. Rang knowhow who booked me in for installation again. They came on the day they said with extended hosepipes fitted washing machine then they said can't fit the kitchen unit door as they need biscuits to fit so they can drill different holes I rang knowhow said you need to order these parts (why should I order the parts. It should be them ordering them). Again back onto knowhow who order the parts. THey some weeks later Iafter i got a text saying got thee parts coming to fit. They did fit the kitchen unit door on but quests what the door doesn't fitted properly and as the took the dishwasher out to get to the pipes the dish washer was not refitted propley and makes a strong Clicking noise. Now fridge, inset fridge, easy take out refit new fridge, yes good, but don't have the parts to refit the unit door to the fridge. Told I have to order the parts, so what I have to order the parts, no you order the parts, which they have done as I got a text to say these have been ordered but no date for them to come and finish the job. This has been going on since 10/08/18 I did mention that if I ordered over £600 in one shop I would get £50 off, this didn't happen, same on a second order for television over £600 should receive £50 discount. No I didn't get the discount, and pay out for a qualified electrician all in all £145 lost not to mention what a joiner is going to cost to fix the dishwasher and reline the units to close properly. Currys PC World Reply from Currys PC World Published 18 September 2018 I'm sorry to hear this Elaine, my apologies for the problems you have encoumntered. So we can ensure this is investigated further, please email us at letusknow@teamknowhow.com with the reference CUR24255. Could you also include your full name, full address, delivery reference and a copy of your review? Thanks, Marcus Reviews by my friends Image of Larayn Draper 05 September 2018 Larayn Draper informs you about Prestige Flowers All my friends on Trustpilot It occurred on: 5/10/2018 It is now 5th October 2018 and all the above issues have not been rectified. I now would like you to get involved. As my kitchen door unit's have not been refitted propley. My unit fridge door needs parts, which they say have been ordered over a month ago and still no response or repair. Discounts not given. Hence..£50 off each order over £600. Sending persons who are not qualified electrician to fit electric oven, fridge and washing machine, after strongly recommending, these items need to be installed by qualified electrician to find that the person who arrived to fit it to carry out installation is not a qualified electrician I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this