Purchased a Kenwood fridge freezer from Currys 6 months ago and took out the extended repair warranty also. About 3-4 weeks ago the motor started getting noisy, phoned Currys and 28th.Sept they came back to me with a job number (C4734243) and I was told an engineer would contact me, he did and asked me some questions and Diagnosed the problem as the fan motor - he ordered the part and said 'if you don't hear anything in the next 2-3 days - ring, I did and was told the item was on back order with Kenwood and wouldn't be here until at least the 19th.October! I said what am I supposed to do for 3 weeks! I Confirmed I had taken out the' Repair & support plan' and was told that there was a '7 day repair promise' on that plan! This was then given over to the 'Care Plan' team to deal with, heard nothing for about 4 days so rang - only to be told 'because the engineer didn't physically inspect the fridge they would not replace it'!!!! I then had to ring the 'Know how' team (AGAIN) and ask for a PHYSICAL inspection - came out within a day or so and CONFIRMED exactly what he had first diagnosed over the phone! I have made numerous phone calls to different departments and STILL have no working fridge/freezer after nearly 3 weeks!! Raised a Customer Complaint with them (CC3813225) - for what good that will do!!?? Their '7 day repair promise' is not worth the paper it is written on, I cannot believe the unacceptable service I have been given!!!!