Hate going into Currys as items are pricey, frequently missold and often unreliable, however, I had to physically look at this particular item to make sure it would be easy enough for a disabled elderly lady to use. Of course, as always, there was no-one around, spent ages looking for someone who went and got someone else, eventually. This has been the case in at least four different Currys stores I have been in, so it seems to be a company policy to make sure staff stay away from customer reach. Ordered an item after explaining it was urgently needed for an elderly disabled relative. Paid for installation and removal of old. Couldn't get a delivery date as 'system was down'. Spent the next day calling the number I was given to organise this. No answer. Called the central customer services line and he was unable to fix it. Told me he called the store and they hung up on him. Got a nippy phone call the following day from the store to tell me there was no big rush for a delivery date as the item was out of stock anyway and wouldn't be back in stock until some time in November. Finally found an alternative machine, and on Sunday night was given the delivery time of between 6.40am and 10.40am. When the delivery staff arrived at 8.30am they told me that was ridiculous as the earliest staff started was 7am. Delivery and installation were ok, although the old item was dumped outside and we were told it would be collected next day. Floor was left swimming in water from disconnection, so I am glad I was there to help as my mum could have slipped and fallen. My cooker has just broken and I wouldn't even consider Currys. Thankfully I was able to get one ordered from John Lewis for much cheaper than Currys. Excellent customer service too. Unfortunately Team Knowhow know how not to.....