If I could give a 0 rating I would have. I went in to the Reading branch on 29th Oct at 7:30pm to purchase an iPad. this was for a gift that I was giving on the today (31st Oct). After waiting around for 10mins I was approached by the store manager who asked if he could help. After telling him what I wanted he then proceeded to check the stock on the computer, he then advised that he would go and get it for me and will be back in a couple of seconds. He then went off and spoken to a couple of young female customers and then went to the doors to close all the shutters and then went off to speak to a colleague. after this he disappeared. 10 minutes had passed before I was then approached by another member of staff. I explained it all to him and he advised that he would deal with it. Whilst he was going to get it from the stock room I was told to go to the desk to go through the trading in (trading in an old tablet). When I approached this desk I was greeted by the most miserable and unhelpful member of staff you could imagine. after checking his watch he told me that the systems were down and to come back in tomorrow as they were closing and wanted to go home. In the meantime the gentleman came back from the stock room with the tablet and asked the gentleman to check the system again for the trade in. After he checked his watch again and gave another sigh it was back up and working again surprisingly. With vouchers in hand we then proceeded to the tills to pay for the item. They had taken the payment off the 2 gift card which I gave them however the remaining balance which I was paying off using a card would go through due to one of there systems being down. I was then told that they couldn't do anything that night and they wanted to go home and that I had to go back in the following day. They voided the transaction and advised that the money would go back on to the gift cards within 24-48hrs (so I wouldn't have been able to go back in the following day). I rang the customer services number yesterday (30th Oct and spoke to a very helpful gentleman. After explaining to him all of the above and telling him I needed it for a gift for the 31st Oct he advised he would email the store and regional manager and ask them to call me straight away with a solution and to offer a gesture of goodwill or a discount on the product for all of the inconvenience. Guess what.... I didn't get a call and more than 24hrs on, I still haven't. oh, and I still haven't got the money on the gift cards (more than 48hrs now). I have just called the customer services again and he called the store to find out what's happening. Store advised it wasn't dealt with and they have just actioned it and that it was now going to be another 48hrs. I explained to the guy in customer services that this wasn't good enough and that I needed the item today (now) and he just kept saying there was nothing he could do about it. I asked to speak to a manager and he declined to pass it over and said he wouldn't want to speak to me. When I asked for his name so I could write a complaint he refused to give it. Absolutely appalling service and I will certainly not be using them again. It's there loss as I was just in the process of buying an Apple Mac and a Samsung OLED TV.