I bought a dual fuel oven from Currys on-line. When it was delivered the delivery guys couldn't fit the oven as we had LPG and they needed a converter kit and couldn't fit LPG anyway. The installation was then booked again for the following week, but again the cooker could not be fitted as they delivery guys could not fit LPG as it wasn't noted. Decided I would get the cooker fitted by my own as fitter and got a refund on the £100 installation cost. I was told by the customer service guy that I needed the converter kit and this would be free of charge and put me through to the people I needed to order from. When I got through I was told there was a £50 fee for the converter kit. I told them then I had been informed by the guy from customer service that the kit was free but he said sorry but it's £50. I had to pay for the kit so another £50 on top of the £600 for the cost of the oven. The customer service people are not interested and the delivery people are so unhelpful they just don't want to know. I would seriously think twice about ordering from Curry's again.
6 years ago
Currys has a
2.0
average rating
from
3,455
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